Emotional Intelligence
Emotional Intelligence
Emotional
intelligence is the capacity to create positive incomes in relationship to
others and ourselves. It is the practice of being aware, understanding,
appropriately expressing and handling emotional states in ourselves and others.
Emotional intelligence is an important skill to acquire because of its
usefulness in leadership, sales, marriage and interpersonal relationships at
work, school and families. It is a skill which can be developed and/or enhanced
at any point in our lives
Emotional intelligence plays an integral role in
defining character and determining both our individual and group destinies. It
involves the ability to monitor one's own and others' emotions, to discriminate
among them, and to use the information to guide one's thinking and actions.
. It involves abilities that may be categorized into five domains:
- Self-awareness:
Observing an emotion as it happens; realizing the prior ideas and
conceptions that underlay an emotional response; being open to intuitive
insights; emotional honesty - a developed sense of integrity and authenticity.
- Emotional maturity:
Facing up to fears and anxieties, anger, sadness and discontent and
expressing that energy constructively, whilst retaining spontaneity. - Self-motivation:
Channeling emotional energy in the service of a goal; openness to new
ideas; the ability to find breakthrough solutions and to make sound
decisions; resilient optimism based on competence; sense of responsibility
and personal power to get things done in accordance with what is needed
and wanted. - Empathic understanding:
Sensitivity to others' feelings and concerns and willingness to respect
their perspective; valuing the differences in how people feel about
things; the capacity to trust and be trusted, to forgive and be forgiven. - Quality communication:
Managing emotions in others through communication based on empathy and
understanding, to build mutual trust; social skills, including
constructive handling of disagreements and the ability to create and
sustain friendships; leadership effectiveness.
. In the world of business, factors that are
really important to succeed in an ethical manner are dependent on EQ: the
cooperation of employees, creativity and open-mindedness, understanding of
another's point of view, ability to use empathy in negotiations, the quality of
leadership and communication.
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